Refund policy
Every order from Buddha.store is covered by our 30-day satisfaction guarantee. If a piece is not right for you, return it within 30 days of delivery for a refund of the price you paid.
Eligibility
- The return is requested within 30 days of the delivery date.
- The item is unworn and undamaged, in its original packaging.
- The item was bought at buddha.store. Items bought on sale or with a discount code can be returned too.
Items We Cannot Accept
- Items that have been worn, altered or damaged after delivery.
- Items returned without their original packaging.
- Free gifts, including Free Today items. Gift shipping is not refundable.
- Gift cards.
How to Start a Return
- Sign in to your account, open the order and choose Request return, or email voice@buddha.store with your order number and the item you want to return.
- We reply within 1–2 business days with the return address and instructions.
- Pack the item in its original packaging and send it with a tracked service to the return address we give you. Please do not send it to the address printed on your parcel.
Please note: return shipping is paid by the customer unless the item arrived damaged or we sent the wrong item. We cannot be responsible for returns lost in transit, so please keep your tracking number.
Refunds
We inspect every return when it arrives and email you the result. Approved refunds are issued to your original payment method within 5–7 business days. Your bank may take a few more days to show the credit.
You are refunded the price you paid for the returned item after discounts. Original shipping charges are refunded when the return is due to our error.
Buy 2 Get 1 Free orders (code B3): if you return a paid item and the rest of the order no longer qualifies for the offer, the regular price of the free item is deducted from your refund. You can also return the free item with it.
Damaged, Missing or Incorrect Items
If your order arrives damaged, is missing an item or is not what you ordered, email voice@buddha.store within 14 days of delivery with your order number and a photo. We will send a replacement or refund the item in full, including shipping. You do not need to send the item back.
1-Year Craftsmanship Guarantee
If a cord, clasp or bead breaks under normal wear within 1 year of delivery, email us a photo and your order number. We will send a replacement of the same piece, or a piece of equal value if it has sold out, with free shipping. Each item can be replaced once. Lost items and accidental damage are not covered.
Exchanges
To exchange an item, return it for a refund and place a new order for the piece you want.
Gifts
If you received a Buddha.store piece as a gift, email us to start a return. The refund goes to the original payment method of the person who placed the order.
Questions?
Email voice@buddha.store and we will help.
