Frequently Asked Questions

Answers to the questions we hear most. If yours is not here, email voice@buddha.store or message us on WhatsApp at +1 (206) 683-0214.

Orders & Offers

How do I pay?

Checkout shows every payment option available in your country. Prices are in US dollars or, where available, in your local currency, and you pay the total shown at checkout.

Is there a discount on my first order?

Yes. Sign up for our emails and we send you a code for 10% off your first order. It can be used once per customer.

How does Buy 2 Get 1 Free work?

Add three eligible pieces to your cart and enter code B3 at checkout. The lowest-priced of the three is free. Product pages that qualify say so under the price.

What are Free Today gifts?

Pieces in our Free Today collection cost $0. You pay gift shipping of $9.99 per gift at checkout, up to 20 gifts per order. Gifts may ship in a separate parcel, and gift shipping does not count toward free shipping.

Can I use more than one discount code?

One code per order. When several discounts apply and cannot be combined, checkout applies the one that saves you the most.

Can I change my order or shipping address?

Email us before your order ships and we will update it. Once a parcel has shipped, we cannot change its address.

Shipping & Tracking

How much is shipping?

Standard tracked shipping is free on orders of $69.99 or more and $6.99 below that. DHL Express is priced at checkout. See our shipping policy for details.

How long will my order take?

We process orders in 2–5 business days. Delivery then takes 5–8 business days to the United States and 8–10 to Canada. Times for every country are in our shipping policy.

How do I track my order?

When your order ships, we email you a tracking link. You can also sign in to your account with the email you ordered with to see every order and its tracking.

Do you ship to my country?

We ship to 29 countries across North America, Europe and beyond, listed in our shipping policy. Customs duties or import taxes charged by your country are paid by you and are not part of the order total.

My parcel has not arrived. What now?

If it has not arrived 30 days after dispatch, email us your order number. We will reship your order or refund it in full.

Returns & Guarantee

Can I return a piece?

Yes, within 30 days of delivery, unworn and in its original packaging, for a refund of the price you paid. Sale items and items bought with a code can be returned too. Free gifts and gift cards cannot. Return shipping is paid by you unless we made a mistake. The full terms are in our refund policy.

How do I start a return?

Sign in to your account, open the order and choose Request return, or email us your order number and the item. We reply within 1–2 business days with the return address.

My order arrived damaged or wrong.

Email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund the item in full, including shipping, and you do not need to send it back.

What if a bracelet breaks?

If a cord, clasp or bead breaks under normal wear within 1 year of delivery, email us a photo and your order number. We send a replacement of the same piece, or one of equal value if it has sold out, with free shipping.

Our Pieces

Will my piece look exactly like the photos?

Beads made from natural materials vary in color, pattern and size, so your piece may differ slightly from the photos. Colors can also look different from screen to screen.

How do I choose a bracelet size?

Wrap a strip of paper or a soft tape measure around your wrist just below the wrist bone, mark where it meets and measure the length. Then pick the size on the product page that matches. If you are between two sizes, choose the larger one.

What do the symbols and stones mean?

Our Journal explains the traditional meaning of each stone and symbol, from jade to Pixiu. We share these meanings for their cultural interest; they are not promises of any health, spiritual or financial result.